Front Desk Associate

  • Full Time
  • Kapolei
  • Posted 2 weeks ago

Massage Envy

Overview
You’re the first and last face a client sees, setting the tone for the best customer experience possible. You deserve a career that helps you feel and deliver your best.

 
Responsibilities
As a front desk sales associate at Massage Envy in Kapolei,* essential responsibilities revolve around providing excellent services to members and guests. These include:

Answering phone calls.
Setting and checking members and guests in and out for appointments.
Greeting members and guests upon arrival.
Promoting the Wellness Program.
Re-engaging inactive members.
Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
Accepting constructive criticism in a positive manner and using it as a learning tool.
Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
Staying updated on retail products and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Qualifications
Qualified candidates will:

Education, Skills and Training:

Have a high school diploma or equivalent (GED).
Possess basic math and cash handling experience.
Have strong phone and computer skills.
Have previous customer service experience (preferred).
Be able to prioritize and perform multiple tasks.
Work cohesively with others in a fun and fast-paced environment.
Possess general knowledge of massage and esthetic services and modalities.
Communications and Personal Interactions

Have a strong customer service orientation.
Possess the ability to communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers and management.
Maintain client confidentiality.
Have a positive and encouraging attitude
Benefits:

401K program
Medical Benefits
Paid Vacation
Free Sessions
Advancement oppertunites
Massage Envy Hawaii is the fastest growing spa on the island. Come start your career and join our team by attaching your resume!

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